We value our customer's satisfaction. Therefore, if, for any reason you are not completely satisfied with your order, you may return the item for a full refund within 14 days of receipt. Item must be unworn, unwashed, or altered in any way with original tags attached and in resell-able condition for return. Returns will be processed within 5-10 business days of receipt and will be credited back to the original form of payment. Please note: We do not cover shipping costs on returns. It takes 2-5 business days for your refund to be posted, depending on your credit card or bank. We will send you an email confirming the return has been processed.
FINAL SALE ITEMS
RESERVED RIGHTS REGARDING RETURNS
NEOSPIRITS reserves the right to limit and/or reject returns from customers at any time due to:
An irregular or excessive returns history that may beindicative of “wardrobing;”
An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items
Suspicion of potential fraudulent or criminal activity
In addition, NEOSPIRITS reserves the right to refuse service to any customer or entity, due to any actions noted above.
Please note, non-NEOSPIRITS items sent to our distribution center will be discarded upon receipt.
We are giving customers 30 days to claim their denied returns and if they do not claim them they will be disposed of and no longer able to claim them back.